Terms and Conditions

BPO Marketing Management LLC

(aka BPO.LLC)

1. Acceptance of Terms

By engaging BPO Marketing Management LLC, also known as BPO.LLC (“BPO.LLC”), for any service, including Business Process Outsourcing, Strategic Marketing, or Web and Software Development, the client agrees to be bound by these Terms and Conditions. If the client does not agree with any part of these terms, the client should not proceed with engaging our services.

2. Services

BPO.LLC provides outsourcing solutions across three core areas: Business Process Outsourcing, Strategic Marketing, and Web and Software Development. The specific scope, deliverables, and timeline for each engagement will be outlined in a separate proposal, statement of work, or service agreement provided to the client prior to commencement of work.

3. Payment Terms

3.1 BPO.LLC performs the agreed services first. Once services have been rendered, fees become earned and an invoice will be issued to the client as outlined in the applicable service agreement.

3.2 Payment must be made in full according to the schedule agreed upon following completion of the applicable services or milestone.

3.3 Late payments may result in suspension of further services until the outstanding balance is settled.

4. No Refund Policy

4.1 Because BPO.LLC performs services before billing the client, all fees charged represent work that has already been completed and are therefore earned upon invoicing. All payments made to BPO.LLC are final and non refundable, regardless of the client’s satisfaction with the outcome of the engagement.

4.2 This no refund policy applies to all services billed, including but not limited to consultations, retainers, project based work, and ongoing support, once the corresponding work has been performed.

4.3 By making payment, the client acknowledges that the fees charged correspond to services already delivered by BPO.LLC, and therefore no reimbursement will be issued under any circumstances, including dissatisfaction, change of mind, or termination of the engagement after services have been rendered.

4.4 In the event of a dispute regarding service quality, BPO.LLC will work in good faith with the client to address concerns through revisions or corrective action where reasonably possible, but this does not entitle the client to a monetary refund for services already performed.

5. Client Responsibilities

5.1 The client agrees to provide accurate, complete, and timely information necessary for BPO.LLC to perform the agreed services.

5.2 Delays caused by the client’s failure to provide required information, approvals, or materials may impact project timelines and do not entitle the client to any refund or fee reduction.

6. Intellectual Property

6.1 Unless otherwise agreed in writing, all final deliverables become the property of the client upon full payment.

6.2 BPO.LLC retains the right to use general methodologies, tools, and processes developed during the engagement for future client work, provided no confidential or proprietary client information is disclosed.

7. Confidentiality

Both parties agree to keep confidential any proprietary, sensitive, or non public information disclosed during the course of the engagement, and to use such information solely for the purpose of fulfilling the services described.

8. Limitation of Liability

8.1 BPO.LLC’s total liability for any claim arising from the services provided shall not exceed the total amount paid by the client for the specific service in question.

8.2 BPO.LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of its services.

9. Termination

9.1 Either party may terminate the engagement with written notice as specified in the applicable service agreement.

9.2 Termination of services does not relieve the client of the obligation to pay for work already performed up to the date of termination, and any amounts already invoiced or paid remain non refundable as outlined in Section 4.

10. Modifications to Terms

BPO.LLC reserves the right to update or modify these Terms and Conditions at any time. Continued use of services after such changes constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which BPO.LLC operates, without regard to conflict of law principles.

12. Contact Information

For questions regarding these Terms and Conditions, please contact BPO.LLC through the official channels listed on our website.

By engaging our services and submitting payment, the client confirms they have read, understood, and agreed to these Terms and Conditions in full, including the no refund policy outlined in Section 4.